FAQ

This page contains answers to common questions as well as how-tos for various user functions. 

OLYMPUS Server

What is this place?

This website is a portal for users with access to the OLYMPUS Plex server. The site is free and contains links, features, and documents for users to get the most out of their Plex experience.

What can I do here?

There are several things you can do on this site including:

• Request access to the OLYMPUS Plex server to stream hundreds of free movies and TV shows

• Quickly launch Plex to watch content on the OLYMPUS Plex server

• Request new movies and TV shows for the OLYMPUS Plex server

• Get information about movies and TV shows on the OLYMPUS Plex server

• Get help setting up your Plex account and streaming devices

How do I join?

Requesting access to the OLYMPUS Plex server is free and easy. Simply fill out this form then follow the instructions in this guide once you've been approved.

How do I get help?

Use the Site pages in the header menu to leave feedback or read more about the website's recently added features. The global search feature can also be useful to look for  specific topics across the website. Lastly, you can use the Contact link at the bottom of any page to email the administrator.

Media Center

What is Plex?

Plex is a free digital media platform useful for organizing and maintaining collections of movies, TV shows, music, pictures, etc. With Plex, you keep your collections on a server which can be named whatever you want - this one is called OLYMPUS. The company provides a streaming service that allows you to watch content from your server on nearly any device. You can also choose to share your server with other Plex users so that anyone with access can stream the content from their devices. So in a sense, Plex is a lot like Netflix, but instead of streaming their licensed media, you're just streaming your own and can share it with whoever you want. 

What is Plex Picks?

Plex Picks is a website made using an open source application called Ombi. Primarily, it lets you request new content for the Plex media server. Approved content will automatically get added and you'll receive email notifications with the request details as it processes through the system. Once content is available on Plex, you can login and watch it on the OLYMPUS server. This website is also useful for reporting issues with my existing Movies and TV Shows. 

What is Tautulli?

Tautulli is a 3rd party application that runs alongside Plex to monitor activity and track various statistics. This information helps keep the entire system running smoothly. It also allows for the generation of the weekly "Recently Added" emails and controls user streaming sessions if they are putting unnecessary stress on my server. 

What is UptimeRobot?

UptimeRobot is a free tool used to monitor the status of various websites. It's configured to check each of the various websites associated with the OLYMPUS server and alerts the admin if any of them go offline. 

Plex Picks

How is Plex Picks different from Plex and why should I use it?

Plex Picks is an app that gives you the ability to request new content for the OLYMPUS Plex server. It's like a wish list for movies and TV shows that you want to see; just look up the ones you want and submit the requests. You should use Plex Picks when you want to watch something that's not currently on Plex.  

How do I make requests?

1. Click on “Request ➚” from the Home page

2. Log in with your Plex credentials

3. Hit the "Discover" button in the menu bar to browse suggested content

4. To search for a specific title, type it into the “Search” bar 

   • You can use the filter icons next to “Discover” or “Search” to refine the results

5. Once you locate the Movie/TV Show you’re looking for, click on the poster and hit “Request”

   • For TV Shows, there will be an additional  pop-up window to specify episode quantity

   • If the “Request” button doesn’t appear, it means that title is already on Plex

How do I manage my requests? 

1. Click on “Request ➚” from the Home page

2. Log in with your Plex credentials and hit the "Requests" button in the menu bar

3. Click on "Movies" or "TV Shows" based on the desired request

4. Locate the item from the list and look at the "Request status" value to gauge its progress*

   • If the request belongs to you, and you want to cancel it for some reason, hit the "Options" button and choose “Delete Request” 

*Requests will fall off the list once they're available on Plex

How will I know when my request is available on Plex?

You should receive the following emails during the request process:

• Request Approved/Declined

• Request Available

The “Request Approved/Declined” email will be sent once the request is reviewed. The "Request Available" email will arrive once the Movie/TV show is live on the OLYMPUS server.

Why are my requests taking so long?

Plex Picks waits until movies are released as either Screeners or DVDs/Digital before it tries to process the request. It also has to wait for TV show episodes to air before trying to process any of those. Once content qualifies for processing, it can take anywhere from a few hours to a few days before it will be available on Plex. If you feel like a specific request is taking longer than expected, please report an Issue and select the "Availability" category as described below. 

How do I report an Issue?

1. Click on “Request ➚” from the Home page

2. Log in with your Plex credentials and hit the "Discover" button in the menu bar

3. Type the name of the affected title into the “Search” bar 

4. Once you locate the Movie/TV Show you’re looking for, click on the poster and hit “Report Issue”

5. Select a Category from the dropdown list (explained below) 

6. Fill out the title and description fields with the relevant info then hit "Submit"

7. Keep an eye on your email inbox for updates

What do the Issue Categories mean?

• Availability: Use this when you requested something that's already been released/aired and still isn't on Plex even after a few days. It likely got stuck somewhere in the system and needs manual intervention. 

• Playback: Use this to report content that won't stream properly. Common streaming issues include slow buffering, occasional freezing/skipping, and crashing.

• Quality: Use this if videos have noticeably low resolutions or sound problems. It's possible the system processed a low quality version instead of a high quality one. 

• Subtitles: Use this if you're watching something in another language and can't see the subtitles, or if the video you're watching has subtitles that you can't turn off. All videos should have optional subtitles, and the ones with foreign language sections should have them on-screen by default.  

How will I know when my Issue is updated or resolved? 

You should receive the following emails during the issue process:

• Issue

• Issue Comment

• Issue Resolved

The "Issue" email is generated when you report it. Keep an eye out for "Issue Comment" emails as those indicate I made an update that needs your review (instructions below). Once the admin figures out what's wrong, and gets the content working again, you'll get the "Issue Resolved" email.  

How do I update an Issue? 

1. Click on “Request ➚” from the Home page

2. Log in with your Plex credentials and hit the "Issues" button in the menu bar

3. Locate your issue based on the Title and Category in either the "Pending Issues" or "In Progress Issues" sections on the page

   • Pending issues are ones that haven't been looked at yet. In Progress issues are ones I'm working on. Resolved issues are ones that have been fixed. 

   • All issues from all users will appear on this page and you can make updates to any of them

4. Click the "Details" button to view the issue content

5. Locate the comments section to see what activity has taken place so far

6. Hit “Chat” and type any relevant updates into the message box and hit "Send"

Contact ➚